Returns and Exchanges
If you are not completely satisfied with an item, please contact us within 30 days of original purchase with the following information:
- Your order or invoice number
- the reason of your return
To be eligible for a return, items must be in their original condition, unworn, unwashed and unaltered, with all original labels in place.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Altered and/or customized garments are final sale.
Free shipping Canada-wide on orders of $300 or more.
To return your product, please mail the item to: 340 Gladstone Ave. Ottawa, Ont. K2P 0Y8
Please note that we are not responsible for return shipping fees.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The easiest way to return an item is by taking it to our studio: 340 Gladstone Ave. Ottawa, Ont.