How We Work
HOW WE WORK
We make-to-order. Meaning we begin making your garment once the order is placed. This process takes about 5-7 days then we ship it to you. Every Studio d garment is made with the utmost attention to detail by a skilled craftswoman in our very own atelier in downtown Ottawa. We love what we do and hope you feel that energy every time you wear your Studio d!
Yes, we can customize your garment! Come to our studio and we'll guide you through the process of getting the right fit for you. Customizations are a flat rate of $15.00 per change. All customized orders are final sale.
In the case where a customized garment receives an additional alteration, that alteration will be billed separately.
***Please note we are NOT accepting any alterations at this time due to being short-staffed***
Please note, sizing charts are approximate. Size can vary depending on the particular style. For more detailed information please see garment descriptions or contact us.
RETURNS & EXCHANGES
If you are not completely satisfied with an item, please contact us within 15 days of original purchase with the following information:
- Your order or invoice number
- the reason for your return
To be eligible for a return, items must be in their original condition, unworn, unwashed and unaltered, with all original labels in place.
If 15 days have gone by since your purchase, unfortunately we can’t offer you an exchange nor a credit note.
Only regular priced items may be exchanged for a store credit. No refunds.
Sale items, special ordered items, customized/altered items are final sale.
We are an independently owned, small boutique of hand-made goods and services. We delight in giving all our clients our time and expertise to shop and feel confident in their purchases. We do not offer refunds for our goods, we do offer exchanges and if you don't find anything (very rare, but it happens!) we will gladly issue a store credit for a future purchase.
We are always making new things to delight you!
To return your product, please mail the item to Studio d ltd.
340 Gladstone Avenue Ottawa, ON K2P 0Y8.
Please note that we are not responsible for return shipping fees.