How We Work
HOW WE WORK
We make-to-order. Meaning we begin making your garment once the order is placed. This process takes about 5-7 days then we ship it to you. Every Studio d garment is unique and made with attention to detail by a skilled craftswoman in our very own atelier in downtown Ottawa. We love what we do and hope you feel that energy every time you wear your Studio d!
Yes, we can customize your garment! Come to our studio and we'll guide you through the process of getting the right fit for you. Customizations are a flat rate of $15.00 per change. All customized orders are final sale.
***In the case where a customized garment receives an additional alteration, that alteration will be billed separately***
We can alter any studio d garment. Bring in your pre-washed Studio d garment and we will assess the alteration and give an estimate. We do not alter non-Studio d garments. All alterations are final sale.
Please note, sizing charts are approximate. Size can vary depending on the particular style. For more detailed information please see garment descriptions or contact us.
RETURNS & EXCHANGES
If you are not completely satisfied with an item, please contact us within 30 days of original purchase with the following information:
- Your order or invoice number
- the reason of your return
To be eligible for a return, items must be in their original condition, unworn, unwashed and unaltered, with all original labels in place.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund, exchange nor a credit note.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Sale items, altered items and/or customized garments are final sale.
All interac debit card refunds must be done in-person with the original card present.
To return your product, please mail the item to: 340 Gladstone Ave. Suite 302, Ottawa, ON K2P 0Y8
Please note that we are not responsible for return shipping fees.
The easiest way to return an item is by taking it to our studio: 340 Gladstone Ave. Suite 302, Ottawa, ON K2P 0Y8