Shipping & Returns

RETURNS & EXCHANGES

If you are not completely satisfied with an item, please contact us within 15 days of original purchase with the following information:

  • Your order or invoice number
  • the reason for your return

To be eligible for a return, items must be in their original condition, unworn, unwashed and unaltered, with all original labels in place.

If 15 days have gone by since your purchase, unfortunately we can’t offer you an exchange nor a credit note.

Only regular priced items may be exchanged for a store credit. No refunds.

Sale items, special ordered items, customized/altered items are final sale. 

We are an independently owned, small boutique of hand-made goods and services. We delight in giving all our clients our time and expertise to shop and feel confident in their purchases.  We do not offer refunds for our goods or services. We offer exchanges and if you don't find anything (very rare, but it happens!) we will gladly issue a store credit towards a future purchase.

We are always making new things to delight you! 

 

RETURN SHIPPING

To return your item, please send it to Studio d ltd. 

340 Gladstone Ave. Ottawa, ON K2P 0Y8

Please note that we are not responsible for return shipping fees.

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance.