Shipping & Returns
RETURNS & EXCHANGES
If you are not completely satisfied with an item, please contact us within 30 days of original purchase with the following information:
- Your order or invoice number
- the reason for your return
To be eligible for a return, items must be in their original condition, unworn, unwashed and unaltered, with all original labels in place.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund, exchange nor a credit note.
Only regular priced items may be refunded.
Sale items, altered items and customized garments are final sale.
All Interac debit card refunds must be done in-person with the original card present.
To return your item, please send it to 340 Gladstone Ave. Suite 302
Ottawa, ON K2P 0Y8
Please note that we are not responsible for return shipping fees.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance.
The easiest way to return an item is to bring it to our studio: 340 Gladstone Ave. Suite 302. Ottawa, ON K2P 0Y8